Thank you for shopping with Moonlight Beauty. We take care in preparing and packaging every order.
1. Order Processing
Most in-stock orders are typically processed within 1–2 business days after payment has been successfully authorized.
Business days generally exclude weekends and U.S. federal holidays.
During holidays, major promotions, severe weather, or periods of unusually high order volume, processing may take longer.
2. Shipping Rates & Delivery Estimates
Available shipping methods, applicable charges, and estimated delivery information will be displayed at checkout when available.
Delivery estimates are estimates rather than guarantees unless a specific guaranteed service is expressly offered.
3. Free Shipping
When Moonlight Beauty offers free shipping, eligibility requirements such as a minimum purchase amount will be displayed on the website or during checkout.
Promotional shipping offers may be modified or discontinued in accordance with their stated terms and applicable law.
4. Tracking
When tracking is available, customers will receive tracking information after the order has been prepared for shipment.
Please allow time for the carrier’s tracking system to update after a shipping label is created.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact Moonlight Beauty immediately. We will attempt to assist, but we cannot guarantee that an address can be changed after fulfillment has begun.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
6. Carrier Delays
After a shipment has been transferred to the carrier, delivery may be affected by weather, transportation disruptions, carrier network conditions, holidays, natural disasters, or other circumstances outside Moonlight Beauty’s reasonable control.
We will assist customers with legitimate delivery issues when reasonably possible.
7. Lost or Missing Packages
If tracking indicates that your package is delayed, missing, or delivered but you cannot locate it, please:
1. Check around the delivery location.
2. Check with household members, neighbors, building staff, or reception areas where appropriate.
3. Review the carrier’s tracking information.
4. Contact Moonlight Beauty if the package still cannot be located.
We may ask you to cooperate with a carrier investigation or provide additional information before a claim can be resolved.
8. Damaged Packages
If your shipment arrives damaged, please retain the shipping box, packaging materials, and merchandise and contact us promptly.
Photographs of the shipping carton, shipping label, internal packaging, and damaged merchandise may be requested to help us investigate the claim.
9. Fragrance Shipping Restrictions
Certain fragrances and beauty products may be classified by transportation carriers as restricted or regulated materials because they contain alcohol or other ingredients subject to shipping rules.
As a result, certain products may:
* Require ground transportation
* Be ineligible for expedited or air transportation
* Be unavailable for shipment to certain destinations
* Require additional handling
Available shipping options at checkout may therefore vary depending on the products and destination.
10. International Shipping
International shipping availability, if offered, will be shown during checkout.
International customers may be responsible for applicable customs duties, taxes, import charges, or brokerage fees unless expressly stated otherwise during checkout.
International shipments may also be subject to destination-country restrictions, particularly for fragrances and other regulated products.
11. Order Changes & Cancellations
If you need to change or cancel an order, contact Moonlight Beauty as soon as possible.
We will attempt to accommodate the request, but orders that have already entered fulfillment or been transferred to the carrier may no longer be changed or canceled.
12. Contact Us
For questions about shipping or an existing shipment, please contact Moonlight Beauty using the contact information provided on our website and include your order number.
